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"Senior Case Management Specialist - Ukraine"


Location: Ukraine – Lviv or Vinnytsia, with travel to the oblasts of Dnipro, Vinnytsia, Cherkasy and Kiev

Duration: 6 months fixed-term from March 2023

Conditions: Salaried contract, gross monthly salary €2 300 to € 2 800, according to experience, monthly per diem €600, medical coverage of 100% + repatriation insurance + provident fund, accommodation, international and local transportation as part of the mission.

TGH has chosen a deliberately simple and transparent remuneration policy, accessible on our website www.trianglegh.org
The salary levels advertised in our job offers are set within the framework of the salary scale and are not open to negotiation.

More information on www.trianglegh.org, under "JOBS".

TGH reserves the right to end the recruitment process as soon as a candidate is positioned

Presentation of TGH

"Actor in a sustainable and shared solidarity"

Founded in 1994, TGH is a French international solidarity organization based in Lyon. The association designs and implements emergency, rehabilitation and development programs in the following sectors: water, hygiene and sanitation, civil engineering, food security and rural development, socio-educational and psychosocial. TGH is currently operating in 11 countries in Africa, Asia, Europe and the Middle East.


On February 24, the Russian president announced a special military operation to demilitarize Ukraine. Minutes later, missiles/air raids hit all of Ukraine, including Kiev, shortly followed by a massive ground invasion from several directions, in a major escalation of the 2014 conflict and resulting in the siege of several major strategic Ukrainian cities such as Chernihiv, Kharkiv, Kherson, Kyiv, Mariupol, and Sumy. The Ukrainian president has since enacted martial law resulting in the general mobilization and management of the country by the military.

While the eastern part of the country was attacked from the beginning of the invasion with an assault on the main cities of the country, the Russian troops quickly attacked the capital, Kiev, causing the displacement of the diplomatic bodies of the United Nations and the majority of humanitarian actors to the west, particularly to Lviv, which has become a real humanitarian hub. The populations forced to flee for safety are seeking to reach the west of the country, which is, so far, still relatively unaffected by attacks. The Lviv region is home to a large number of displaced persons and is the main transit point for people seeking to reach Poland or other European border countries. On the 18th of April, OCHA revealed that over 4.9 million people have crossed international borders to seek refuge mainly in Poland.

According to IOM on the 21st of April, the total number of internally displaced since the beginning of the war is over 7.7 million, 17 per cent of the country’s population and women represent at least 60 per cent of those displaced.

According to the humanitarian community, all the people living in Ukraine have been directly or indirectly affected by the conflict. Emergency humanitarian needs are varied and cut across all sectors.
The most pressing needs identified include:

Presentation of the mission

TGH has been present in Ukraine since 2015. Established in Kramatorsk (East), TGH’s interventions were targeting the most vulnerable populations along the contact line employing traditional and innovative modalities as follows:

In 2020, TGH completed its intervention with an emergency Covid-19 response funded by UNICEF supporting healthcare, educational and social institutions and households of Donetsk and Luhansk oblasts (GCA) along the contact line with electronic vouchers for essential hygiene.

Following February 24th, TGH mobilized its teams on the ground and at headquarters to maintain its existing activities and develop an emergency response to meet the most immediate needs of the affected populations. To this end, TGH has quickly started various assistance programs to cover the basic needs and respond to the psychological distress of the affected households and individuals. To date, TGH is implementing 6 different projects, while others are under discussion. To implement these activities in the most affected areas of Ukraine, TGH has developed and reinforced the collaboration with local partners that are essential and take a crucial place in the global response.

Initially operational in Ukraine from Kramatorsk, the team has been relocated to Lviv where the main TGH office opened. TGH has opened 3 operational bases in Vinnytsia, Cherkasy and Dnipro where activities are implemented as well as Lviv.

TGH is a member of the following Clusters and Working groups: Protection, Child Protection Sub-Cluster, Legal Aid Working Group, Age and Disability Working Group (ADWG), Mental Health and Psychosocial Support Working Group (MHPSS WG), Food Security and Livelihoods Cluster (FSLC), Agriculture Working Group, Cash-based transfers Working Group (CBTWG) and WASH Cluster. TGH is leading on the General Protection Case Management Task Force, and also attending the Advocacy Working Group and the HLP Taskforce.

In 2022, within the scope of its partnership with UNHCR, TGH finalized the development of two training packages: General Protection Case Management and Case Management Supervision.
TGH will offer its trainings in central cities such as Vinnytsia, Lviv, Kiev, Cherkasy, Dnipro and Odessa to facilitate the gathering of protection actors. TGH will prioritize Lviv and Vinnytsia for the rounds that will include CM supervision and ToT because of the relative security of cities, making it easier for participants to attend and for training to be less interrupted by air alerts.

Job description

The Senior Case Management Specialist reports to the Head of Program Protection and works in collaboration with the Education and Protection Advisor based at headquarters. The Senior Case Management Specialist supports (and facilitates where requested) the Ukraine Protection Cluster General Protection Case Management Taskforce and will participate in the development of UNHCR’s Case Management capacity development strategy in the country.

More specifically, key responsibilities are:

Facilitation of CM Trainings

Participate in, and facilitate where requested, General Protection Case Management Taskforce meetings

Logistics and administrative management

Team management


Participation in the coordination of the mission

External representation and coordination



You have a minimum of 3 years relevant experience in providing protection training, inclusive of Child Protection, S/GBV, Case Management and PSS training, supervision and development of training materials and manuals.
Furthermore, your profile match most of the following: